Grievance Redressal Committee

A grievance redressal system is essential for any organization to function smoothly. It provides a mechanism for students and staffs to raise and resolve their concerns in a fair and impartial manner. The College Grievance Redressal Committee was formed as per UGC guidelines to address the grievances. The Committee is headed by the principal and consists of senior faculty members and student representatives. The Committee receives grievances from the principal and looks into them depending on the seriousness of the issue. The Committee members strive to resolve all grievances in a timely and effective manner, with the goal of creating a harmonious and conducive atmosphere for everyone on campus.

Objectives:

• To create a system to resolve student and staff grievances.
• To provide immediate access to grievance redressal for both staff and students.
• To investigate the causes of dissatisfaction.
• To educate members on their duties and responsibilities.

Functions of the Grievance and Redressal Committee

• To receive complaints from both students and staff concerning the system.
• To establish and put into action a system for addressing the reported complaints.
• To forward the results to the Management when deemed necessary for subsequent actions.
• To listen to, record, and investigate grievances from staff and students promptly and thoroughly, and take the necessary actions.
• To prioritize grievances based on their authenticity and seriousness.
• To forward grievances to the relevant department, such as maintenance, transportation, academics, or amenities.
• To organize regular meetings to assess the resolution status of the grievances.
• To conduct regular follow-ups on these issues until they are ultimately resolved.
• To keep the grievances confidential, if necessary.

Procedures

• A student or staff who feels aggrieved and has a grievance should initially fill up the grievance redressal form provided on the website or by depositing it in the complaint box located near the main gate entrance of the college. The complaint box will be opened once in every week for review.
• . The IQAC Coordinator will review the provided information and strive to resolve the grievance promptly, ideally within one week of receiving the student’s application. If the student remains unsatisfied with the Coordinator’s decision or resolution, they should then bring the matter before the committee members.
• After verifying the facts and the relevant documents, the chairperson will present the matter to the Committee Members for deliberation. The Committee will either support the Coordinator’s decision or issue an appropriate order in the most effective manner, aiming to do so within a reasonable timeframe, ideally within 10 days of receiving the application.
• Upon approval by the chairperson and the committee members, the ultimate decision will be conveyed to the student or staff through the Principal.
• If deemed necessary, the Committee may recommend to the Principal any required corrective actions to prevent the recurrence of similar grievances within the institution.
• During the complaint handling process, the Committee adheres to the principles of natural justice by affording the complainant and relevant parties the opportunity to be heard and present their perspectives.
• When issuing a decision on any grievance, the Committee will take into consideration the pertinent provisions of the Act/Regulations and ensure that no order is made that contradicts these provisions.

Grievance Redressal Form: https://forms.gle/zJ5JnJNurw38bDf58

UGC_Grievance Redressal Resolution 2023

UGC_Grievance Redressal Resolution 2019

GRC 2019-20

GRC 2020-21

GRC 2021-22

GRC 2022-23

GRC 2023-24